The banks and building societies became inundated with mortgage payment pause requests. In fact for a week some of the major lenders had to put new borrowing on hold to deal with the requests for re-structuring and or mortgage payment break requests. These have been available for many years just at the moment they seem to be more publicised.
If your circumstances have changed, be that loss of work or reduced hours please get in touch, tell the bank your situation and what has changed there are numerous other organisations who can also help including dare I say it the Citizens Advice Bureau, and like any organisation there are good and bad advisers trust me, I have seen it all.
All my own opinion in the South England UK 